Returns and Refunds Policy

REFUND AND EXCHANGE POLICY

As an online business, we take pride in our return, exchange, and delivery policies. We understand that customer satisfaction is paramount, and therefore, we strive to provide the best service possible. Our policies are designed to be simple, clear, and customer-friendly. Below is a list of points that outline our policies:

Exchange:
Our exchange policy is available. If you wish to exchange the product for another size or switch it with another article, you can easily do so. The exchange policy is valid for 6 days after receiving your parcel. To initiate your exchange, you must send the parcel back to us through your nearest courier service, and we will provide you with the return address. If you face any size issues or article-related concerns, we will exchange the item for you. Additionally, if you open the parcel immediately upon receiving it and notice any problem with the shoe’s quality, finishing, or cleanliness, we will replace it with a fresh article. In such a replacement case, our rider will pick up the faulty product and deliver the new one to your doorstep.

Refund:
Refund is only possible in one case. If the product delivered to you is broken or damaged at the time you open your parcel, you must contact us within 2 days and share a video showing the issue. Only in this situation will a refund be processed. In all other cases, only the exchange policy is applicable.

Delivery:
We provide delivery services throughout Pakistan. We take extra precautionary measures to guarantee proper and secure parcel packaging, ensuring that the product is delivered to you in perfect condition. Our brand packaging adds an extra touch of elegance to your purchase. We aim to dispatch parcels quickly, and orders are shipped the very next day after order confirmation. Delivery time may vary based on your location. If you are in Karachi, you can expect your delivery within 1–2 working days. If you are outside Karachi, it will take 3–4 working days. We pride ourselves on providing excellent customer service.